Client Experience Summit

Join Us at the 2025 CX Summit – A New Era for the Legal Industry
September 24–26, 2025 | Charleston, SC

The legal industry is evolving fast — and the 2025 CX Summit is where forward-thinking professionals will be. Hosted by Case Status, this three-day event brings together over a dozen speakers, including top attorneys, tech innovators, and industry leaders, all focused on one thing: improving the client experience in today’s legal landscape.

We’re especially proud to share that Christy Granieri, founding partner of Freeburg & Granieri, APC, and Paul Granieri, who leads the firm’s operations, will be presenting at this year’s summit. With deep experience and a shared commitment to innovation in legal services, they’ll offer valuable insights into what it means to deliver exceptional client service in today’s evolving legal landscape.

What to Expect:

• AI & Data-Driven Insights
  Discover how firms are using technology to anticipate client needs and personalize communication like never before.
• Ethical Considerations in a Tech-Driven World
  Explore the responsibilities and risks of adopting new tools, and how to maintain trust while embracing innovation.
• Proactive CX Strategies
  Learn how to shift from reactive service to proactive, client-first engagement that builds loyalty and better outcomes.
• Curated Networking
  Connect with peers and thought leaders during sessions designed to spark collaboration and fresh ideas.

The summit is more than just a conference — it’s a space for legal professionals to rethink how they work, connect, and lead in a client-centered world.

Don't miss your chance to be part of this conversation. Register today!